What We Do

01
HR

HR Management

HR Services

  • Employee onboarding and offboarding
  • Benefits administration
  • Compliance assistance with labor laws

Tax Compliance & Management

  • Federal, state, and local tax withholding
  • Filing of payroll tax returns

Time and Attendace Solutions

  • Integrated time tracking systems
  • Over-time calculations
  • Reporting and analytics for better workforce management
02
Payroll

Payroll Processing

Payroll Calculations

Timely and accurate payroll calculations

Over-time Calculations

Calculation of paid leave, other types of leave, over-time, under-time, benefits etc.

Reporting and Analytics

  • Detailed payroll reports for budgeting and forecasting
  • Insights on labor costs and employee hours
  • Tailored reports to suit your business needs
03
Performcance

Employee Performance Optimization

Performance Reporting

Our performance reporting tools give you actionable insights on key performance metrics such as AHT, FCR, Call Abandonment Rates, Agent Specific reports etc.

Custom Reporting

  • Weekly or Monthly Reports: To track trends over time and adjust strategies accordingly
  • Real Time Notifications: Send notification to Employees if there is lapse in performance
  • Employee of the Month (Incentive): Keeping in consideration the call response of employees, AHT, FCR and customer satisfaction we suggest the Employee of the month and recommend incentives

Monitoring

  • Call Monitoring
  • Call Response Monitoring
  • Time Keeping
  • Call Shadowing
  • Random Checks